Simple, transparent pricing
Ad‑hoc hourly support
Remote support Special Rate
- Screen‑share & phone support
- Minimum 30 minutes, then per 15 mins
- Ideal for quick fixes & advice
On‑site (Sydney metro)
- 1‑hour minimum
- Travel included in metro area
- Hardware installs, Wi‑Fi & more
After‑hours / Priority
- Weeknights 6pm-8am & weekends
- Priority queueing
- Emergency outages
Note: Minimums apply as listed. Time billed in 15‑minute increments thereafter. Public holidays attract after‑hours rates.
Prepaid support packs Save up to 15%
Starter Pack
- Any remote or on‑site* task
- Shareable across your team
- 6‑month expiry
* On‑site time deducted at the on‑site hourly equivalent. Packs are prepay/non‑refundable and transferable within your organisation.
Managed IT plans
Per‑user, per‑month. Ideal for 5-50 seats. Includes proactive maintenance, monitoring and support. Software licensing (e.g., Microsoft 365) can be added at wholesale.
Essentials
- Helpdesk (business hours)
- Device monitoring & patching
- Microsoft 365 basic admin
Business Best fit
- All Essentials features
- Advanced M365 admin (SharePoint/Teams)
- Security stack (MFA, AV policy, email filter)
Complete
- All Business features
- Virtual CIO & quarterly reviews
- Backup monitoring & DR runbooks
| Included | Essentials | Business | Complete |
|---|---|---|---|
| Business‑hours helpdesk | ✔︎ | ✔︎ | ✔︎ |
| Endpoint monitoring/patching | ✔︎ | ✔︎ | ✔︎ |
| M365 admin (users, mailboxes) | ✔︎ | ✔︎ | ✔︎ |
| SharePoint/Teams admin | - | ✔︎ | ✔︎ |
| Email security & MFA policy | - | ✔︎ | ✔︎ |
| Backup monitoring | - | - | ✔︎ |
| Quarterly strategy (vCIO) | - | - | ✔︎ |
| Included support hours | 0.5 hr/user/mo | 1 hr/user/mo | 2 hrs/user/mo |
Minimum 5 users. Included hours are pooled across your organisation each month; unused hours do not roll over. Additional time billed at $150/hr remote or $220/hr on‑site. On‑boarding fee may apply for documentation, security baseline and agent deployment. Hybrid/servers priced separately.
Fixed‑price projects & migrations
Indicative ranges shown - final quotes depend on scope, data size and complexity.
Microsoft 365 email migration
- Tenant Setup, DNS Setup
- Cutover or staged (IMAP/POP/Exchange) Migration
- Post‑go‑live support
Network & Wi‑Fi deployment
- Network Switching, Wi‑Fi & Firewall setup
- Secure VLANs & Guest Wi‑Fi
- Network review and remediation
Backup & Recovery
- Local backup setup and configuration
- Cloud/Remote Backup Copy setup and configuration
- Monitoring & Alerts
Security hardening
- MFA rollout & conditional access
- Active Directory Remediation
- Email filtering & phishing tests
On‑site & after‑hours
| Service | Rate | Details |
|---|---|---|
| Call‑out (Sydney metro) | Included | Built into on‑site hourly rate |
| Regional / Beyond metro | POA | Travel time & km as quoted |
| After‑hours surcharge | $55/hr | Applies outside 8:00-18:00 weekdays |
| Public holidays | $110/hr | Additional to standard rates |
Notes & inclusions
- All pricing is GST inclusive.
- Hardware/software licensing is quoted separately at competitive rates.
- Managed plans exclude major projects; quoted separately.
- Remote tools are secured and Australian privacy standards followed.
- You’ll always approve scope and costs before we proceed.
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