Frequently Asked Questions

Updated September 2025

What services do you provide?

We offer a wide range of IT services including IT support, infrastructure solutions, Microsoft 365 migrations, cybersecurity services, cloud solutions, and procurement of hardware/software tailored to your needs.

How do I get IT support?

You can reach our support team by calling 1300 597 303, emailing support@stratustech.com.au, or submitting a request through our website. We provide both remote and on-site assistance.

Do you offer Microsoft 365 migrations?

Yes, we specialise in Microsoft 365 migrations including setup, email migration, Teams, SharePoint, and Intune device management. We also provide training and support to ensure a smooth transition.

Can you help with cybersecurity?

Absolutely. We implement security solutions such as firewalls, endpoint protection, multi-factor authentication, and compliance monitoring. We also partner with leading vendors to ensure your business stays secure.

Do you sell and set up hardware/software?

Yes, we can procure and install IT equipment including laptops, servers, networking equipment, VoIP phones, and licensed software from trusted vendors such as HP, Lenovo, Sophos, Fortinet, WatchGuard, Veeam, and Microsoft, to name a few. We are official partners for several of these brands. Send us a message with your requirements and we’ll let you know if we can quote a competitive price.

How does your pricing work?

We provide flexible options including fixed-price projects, hourly support, prepaid support and managed service agreements. Get in touch for a tailored quote based on your needs.

What is your typical response time?

For most support requests, we aim to respond within 1–4 hours during business hours. For urgent cases, we prioritise immediate assistance where possible.

Do you support both home and business clients?

Yes. While we primarily focus on small to medium businesses, we also assist home users with IT setup, security, and troubleshooting.

Can you provide remote support?

Yes, we offer secure remote support sessions to resolve most issues quickly without the need for an on-site visit.

Where are you located?

We are based in Castle Hill, NSW, and provide services across Sydney and nationwide with remote support capabilities.

How can I contact Stratus Tech Aus?

Stratus Tech Aus
ABN: 65 507 324 355
Castle Hill NSW 2154, Australia
Phone: 1300 597 303
Email: info@stratustech.com.au